Welcome to LAS GOLDEN CLEANERS LLC and thanks for visiting. By accessing our site, you are agreeing to these terms. Please read them carefully.

By scheduling a one time or recurring service with Las Golden Cleaners LLC you are agreeing to the following terms and conditions and providing authorization to charge your credit card:

                                   LAS GOLDEN CLEANERS LLC. Promises to Provide Quality Service by:

Providing a professional cleaning service that is licensed, bonded and insured. 100% Satisfaction Guarantee – If you are dissatisfied with a portion of your cleaning, let us know within 24 hours and a crew will be sent back to your home to redo that area.  Our technicians must be allowed to come back within 48 business hours from the original cleaning.  We are not able to offer cash refunds or discounts for poor quality on the original bill in place of a redo.

                                                   In Order to Provide You with the Best Possible Service; Please…

​Make your home accessible. By providing a unique door code or lockbox code. A fee will be charged if we are unable to access your home. (see lockout policy below)

Turn off alarm systems. If you choose to leave the alarm armed, we are always diligent and careful to disarm and rearm the alarm according to your instructions. However, we will not be held responsible for false alarms or misuse of the alarm system, including charges from a local police department or security company or other charges related to an activated alarm. No exceptions. Additionally, you agree to hold harmless and/or release from liability Clean and Simple Cleaning from any and all liability relating to any failure of the alarm or not arming the alarm properly.

​Allow for full access to the home. Our technicians perform their work in a specific order to ensure efficiency and thoroughness. If you need to direct our technicians to clean certain areas first or to clean in a different order, this adds additional time to your cleaning. We are happy to offer this service if needed, but you must call ahead of your cleaning so we can schedule the additional time. Any additional time accrued by our team will be charged at our current hourly rate in fifteen minute increments.

Have your home ready to be cleaned and we asked that nobody is in the premises while we perform our services for safety reasons. Hourly charges may be incurred if cleaning technicians require more time if your home is underestimated due to the condition of the home. Please keep in mind that We are not equipped to clean bug infestations, bodily fluids, or extensive grease or fire damage.  If our staff does not feel safe in a home or environment they will leave or we will remove them.​

PLEASE NOTE: If we are not able to clean the entire space due to the conditions not mentioned before the services, you will still be responsible for the full cost of the cleaning.

                            RESCHEDULING, CANCELLATION AND LOCKOUT POLICY

We require at least 24 hour notice for reschedules or cancellations. If you cancel with less than 24 hours notice, we will keep the deposit without exceptions. Timely notice enables us to schedule another home in your place and ensure our employee’s full work schedules. Exceptions may be made for emergencies and/or illnesses. Frequent cancellations, even for emergency or illness, may still be charged the cancellation fee. Las Golden Cleaners LLC holds the right to make these determinations on a case by case basis .Our cleaning hours are from 6:00 am to 11:00 pm. If for any circumstance our staff is SENT AWAY or LOCKED OUT from your home between these hours, there will be a cancellation fee of 100% of your typical cleaning rate. We will make every effort to work within the time frame you requested, but ask not to be sent away during our working hours. For all company initiated schedule changes due to holidays or extreme weather conditions, we will make every attempt to reschedule as close to your regular scheduled cleaning date as possible. 

                             BREAKAGE AND DAMAGE POLICY
If asked to dust/clean inside of cabinets or hutches, start laundry, wash dishes, clean small computer equipment, antiques or collections, or to use your equipment (e.g. vacuum), you agree to hold harmless and/or release from Las Golden Cleaners LLC and/or any of its employees responsible for any damage or breakage to any article or component.

We will make every effort not to break items, but accidents do happen. 

Las Golden Cleaners LLC cannot be responsible for damage due to faulty and/or improper installation, lack of maintenance, or general wear and tear of any items.

                      OTHER INFORMATION ABOUT LAS GOLDEN CLEANERS LLC

To meet your needs and to ensure your satisfaction, Las Golden Cleaners LLC . reserves the option to reevaluate rates at any time.

If you request changes to your service after receiving your original estimate, additional charges may be billed or a new estimate may be required.

Due to exposed liability, we cannot care for pets, plants, or children.

                       PAYMENTS OPTIONS AND POLICIES

CHECK, CASH, VISA/MASTERCARD, ZELLE and BANK TRANSFERS are all acceptable forms of payment.

A  $45 service charge will be added to all NSF Checks. If a check is not received on the day of the cleaning your credit card will be charged. NO EXCEPTIONS

We offer many ways to pay for our service.

Cash should be put in sealed envelopes addressed to the office.

Verbal agreement to begin service indicated acceptance of Service Agreement and permission to charge credit card.

All initial and one-time cleanings require pre-authorization based on the estimated time and current rates. 

                       PICTURES OF BEFORE AND AFTER WORK

We take before and after photos of our work. These pictures are used for training, proof of performance as well as promotion. See our website before and after for examples. If you do not want pictures taken of work areas in your home please notify us when you schedule your cleaning.